Last updated: 13 July 2026
1. Introduction
Alone Paints respects the privacy of website visitors, dealers, painters, and application users. This policy explains the information handled when you browse our website, contact us, create or use an account, scan a product QR code, or participate in a reward program.
2. Information we collect
Depending on your interaction, we may collect your name, mobile number, optional email, address or location details, business or dealer association, account credentials, device/session information, inquiry messages, and records needed to operate the application.
Basic technical details such as IP address, browser type, access time, and application logs may also be processed for security, troubleshooting, and service improvement.
3. Mobile OTP verification
Dealer and painter registration, login, or account recovery may use a one-time password sent to the submitted mobile number. OTP and verification records are used only to confirm access, prevent misuse, and maintain account security.
4. QR scan and reward data
When an eligible code is scanned, we may record the QR identifier, product or batch details, scan date and time, account role, associated dealer or painter, reward amount or points, and redemption or settlement status. This helps validate unique claims, prevent duplicate use, display history, and administer rewards.
5. How information is used
We use information to operate accounts, authenticate users, process valid scans and rewards, respond to inquiries, provide partner support, maintain records, prevent fraud, comply with legal duties, and improve services. We do not sell personal information.
6. Sharing and retention
Information may be shared with authorised service providers or business partners only where needed for messaging, hosting, account support, reward administration, legal compliance, or fraud prevention. Records are retained only as long as reasonably required for these purposes and applicable obligations.
7. Data security
We use reasonable administrative and technical safeguards to protect information. No internet or storage system can be guaranteed completely secure, so users should protect account credentials and report suspected misuse promptly.
8. Your choices
You may request correction of relevant account information or ask questions about the handling of your data. Some transaction, reward, settlement, or compliance records may need to be retained where legally or operationally required.
9. Contact us
For privacy questions, contact Alone Paints using the details on our Contact Us page. The official privacy email and registered business address will be published after confirmation.